TERMS AND CONDITIONS

We manufacture and sell Gold ornaments of 22K and 18K purity. Our ornaments bear the identification mark of BIS Hallmark and our company or manufacture logo.
Our Diamond ornaments always comes with IGI, GIA or SGL certificates of the respective jewellery and BIS Hallmark.
All our Gemstones are certified by 3rd party labs like Gemlab, DGLA and GSI.
Only certified jewellery of the correct carat, weight, price and purity along with proper Tax Invoice are sold by us.

We accept all types of payment terms viz. Cash, Card, Cheque, NEFT, RTGS, UPI.
Customers need to provide PAN card or Aadhaar Card if the invoice amount exceeds Rupees 2 Lakh.
Incase of cheque bounce, Rs 500/- and interest @ 24% will be charged till the date of realization of the payment.
All deliveries will be made strictly against payment terms. Incase of Bank Transfer payments, materials will be delivered 4 hrs. from the time of credit to the Account.
No Credit will be allowed under any circumstances.

Items once sold cannot be returned for full invoice value.
We accept return only if ornaments are brought to the store within 7 days of the date of invoice along with original invoice and certificates issued and is in unused condition. The company will always have the right to deny the return if ornaments are found in unsatisfactory or used condition.
In case of amount return, 90% of the Gold value of the current prevailing rate will be paid and payment will be made in terms of Bank transfer within 72 hrs. from the date and time of return initiation.
In case of replacement of ornaments for new ornaments, 100% of the invoice value will be credited to the customer's book in our store if brought within 7 days in unused conditions.
If days exceed more than 7 days or items are in used conditions, only gold value will be considered. Any making charges, other charges and taxes will be deducted.
Charges or taxes will be returned only if item is brought to us within 7 Days from the date of invoice in unused condition, failing to which will result in deduction of charges and taxes.

Items once sold cannot be returned for full invoice value.
We accept return only if ornaments are brought to the store within 7 days of the date of invoice along with original invoice and certificates issued and is in unused condition. The company will always have the right to deny the return if ornaments are found in unsatisfactory or used condition.
In case of amount return, 90% of the Gold value of the current prevailing rate and 75% of the diamond value as per invoice will be paid and payment will be made in terms of Bank transfer within 72 hrs. from the date of return initiation.
In case of replacement of previous ornaments for new ornaments, 100% of the invoice value will be credited to the customer's book in our store if brought within 7 days in unused conditions.
If days exceed more than 7 days or items are in used conditions, only gold and diamond value will be considered. Any making charges, other charges and taxes will be deducted.
There is no buyback value on Colour & Semi-precious stones, Astrological Stones, Silver articles and ornaments.
Charges or taxes will be returned only if item is brought to us within 7 Days from the date of invoice in unused condition, failing to which will result in deduction of charges and taxes.

We provide the best and the most transparent old gold exchange
For any exchange, original invoice and certificate of authenticity must be produced.
Old gold of any Karat can be exchanged with us for new ornaments.
We have a complete transparent in-house exchange system where your ornaments will be first analyzed by a Karat meter and then will be melted Infront of you to asses the gold value.
Gold products will be valued at 100% prevailing metal rate at the respective store on the day of exchange.
Diamonds bought from us will be calculated at 100% of the diamond value in invoice, provided invoice and certificate are submitted. Failing to submit the invoice and certificate will result in no valuation of the diamond.
Any other category of products not mentioned above will need to be checked with the respective store for the prevailing terms and conditions.
Making charges, taxes, and any discount given on the original invoice, will be deducted in full.

We provide the best and the most transparent old gold exchange
Old gold of any Karat can be exchanged with us for new ornaments.
We have a complete transparent in-house exchange system where your ornaments will be first analyzed by a Karat meter and then will be melted Infront of you to asses the gold value.
Gold products will be valued at prevailing metal rate at the respective store on the day of exchange.
No exchange is available for studded products and diamond from other jeweller.
Any other category of products not mentioned above will need to be checked with the respective store for the prevailing terms and conditions.
Making charges, taxes, and any discount given on the original invoice, will be deducted in full.
For deduction details visit our store.

The Company is not responsible for any damage/weight loss of jewellery due to wear and tear or usage of the ornaments purchased by the customer .
Before leaving the showroom Customers are requested to kindly check the ornaments along with the weight and purity while purchasing them.
Once sold, no complaints regarding above will be entertained.
All jewellery are breakable and subject to wear and tear. Please handle carefully.
Any dispute is subjected to Kolkata High Court Jurisdiction.
A. K. Jewellers reserves the right to alter any Terms and Conditions at any time without any prior notification to you. You can access the latest version of the Terms and Conditions at any given time on the Website. You should regularly view the Terms and Conditions.